The relationship between a primary company, its suppliers and its customers is a crucial factor in determining the success of the business. For seamless collaboration between the two most important cogs in a supply chain, PALMS™ has a Supplier & Customer Portal module with a login for your suppliers and customers, so that relevant data is always readily available to them.
PALMS™ Supplier & Customer Portal helps extend certain PALMS™ Smart WMS functionalities to customers and suppliers, like communicating shipment information to suppliers and inventory levels to customers. PALMS™ Supplier & Customer Portal can also be integrated with customer or supplier ERP systems, or any third party applications.
The abilities offered on PALMS™ Supplier & Customer Portal are:
View Purchase Orders:
PALMS™ Supplier & Customer Portal allows suppliers to view purchase orders easily. Purchase orders can be set up with certain conditions and request the materials needed. It is a convenient and quick method to manage order requests and maintain transaction records. The Portal allows for it to be set up so that it can be interfaced from an integrated ERP.
Create and Update ASN:
Suppliers within your supply chain have the option to submit their invoices via the supplier portal or email. It also helps prevent invoices from going missing, which can lead to delays in payment receipt.
View Inward Status and Reconciliation Report
Set notifications for inbound delivery so that you can be alerted when it is created. With automatic notifications settings for shipping, delivery status can be tracked conveniently, so that the entire shipping process can be viewed from the application.
View GRN (Goods Received Note) Status
The Goods Received Note typically indicates the receipt of an order, which can be verified against the Purchase Order (PO) for confirmation. PALMS™ Supplier & Customer Portal offers suppliers the ability to view the GRN status.
Create, Update or Cancel Orders
PALMS™ Supplier & Customer Portal can be used by customers to create, update or cancel orders on the application by logging into it.
View Order Status
Customers are also able to track and view their order status on the portal, including indications like dispatch, shipping and other steps in the delivery process.
Download Dispatch Information
Customers are able to view and download the dispatch note that contains information like the list of products and quantities of items ordered, weight, serial numbers and order numbers, manufacturer information, name and addresses of sender and receiver, and so on.
Real-Time Inventory Visibility
Customers can view the inventory levels and gain information on the availability of items in real-time, so that orders can be placed accordingly.