Case Study – In-Vitro Diagnostics Industry

About the client

A globally recognized In-Vitro Diagnostics manufacturer with a strong footprint across domestic and international markets operates a state-of-the-art facility on the outskirts of Cochin. Established with a mission centered on the welfare of mankind, the organization has grown into one of the fastest-expanding IVD companies, supported by a vast distributor network and a significant presence in the global OEM segment.

As volumes of raw materials and finished goods increased, the need for a structured warehouse execution platform became critical. The objective was to create a digitally controlled environment that could manage expiry-driven inventory, enable barcode-based traceability, accelerate quality-controlled material flow and support complex distribution workflows while staying fully aligned with ERP-driven operations.

Problem Statement

The warehouse required a system-driven location hierarchy with dedicated zones for raw materials and finished goods, governed by FIFO and FEFO logic, which is essential for handling expiry-sensitive IVD materials. Manual processes and non-standard storage practices limited space utilization and slowed material movement.

At the inbound stage, the absence of a barcode-based labelling mechanism meant dependency on manual data entry, which increased the risk of errors and restricted end-to-end traceability. The quality control process also needed faster and fully traceable raw material issuance, along with controlled transfer of QC-cleared stock to production using audit-ready digital documentation.

Finished goods operations demanded custom picking and packing workflows with the ability to capture unique barcodes for every unit and synchronize them with the ERP for distributor reward programs and scheme tracking. In dispatch, the team required automated courier manifestation to ensure shipment accuracy and correct vehicle loading without manual reconciliation.

Solution

The rollout followed a phased execution strategy to maintain operational continuity while introducing new process controls.

Phase 1 – Raw Material and Packing Material Flow Implementation

The core WMS environment was deployed to digitize inbound, storage, QC issuance and production supply processes. Barcode labels were generated at the GRN stage, enabling system-driven bin allocation and complete traceability of material movement across temperature-controlled and standard storage zones.

Phase 2 – Finished Goods Flow Implementation

Finished goods workflows were configured with customized picking and packing logic. Unique barcodes were captured for each unit and shipment-wise packing lists were generated automatically to eliminate dispatch mismatches and improve loading accuracy.

A structured user access model supported operational and administrative control:

  • Power User License: Supervisor-level access for master creation, operational monitoring and user management.
  • Warehouse User License: Execution access for binning, picklists, dispatch documentation and system reports.
  • HHT User License: Handheld terminal enablement for real-time scanning across all warehouse transactions.
  • Configurator User License: IT and system configuration access for managing setups, creating custom reports and designing label formats.

The implementation also included:

  • Labelling Module: Integrated module for SKU label generation within PALMS™, supporting serialization.
  • Replenishment Module: A dedicated module within the WMS to create, modify and cancel purchase orders, ensuring seamless coordination between procurement and warehouse operations.
  • API Integration: Complete end-to-end API integration with Microsoft Dynamics 365 Finance and Operations (D365 F&O), covering the entire process, from raw material procurement to finished goods dispatch, for both domestic and export orders.

Key Outcomes and Benefits

  • Temperature-segregated inventory management ensured compliance and improved handling of sensitive materials
  • Complete traceability of raw materials from receipt to QC and from QC approval to storage and production, including cold storage locations
  • Barcode-based GRN process eliminated manual entry errors and standardized material identification
  • End-to-end tracking of finished goods from production to warehouse and onward to distributors and branch warehouses
  • Automated shipment-wise packing lists removed dispatch mismatches and improved loading accuracy
  • Higher warehouse location utilization through system-driven bin allocation
  • Real-time visibility into user productivity and faster dispatch turnaround for management control

The WMS implementation successfully streamlined location management for both raw materials and finished goods, significantly improving overall warehouse space utilization. The system also provided management with clear visibility into user productivity while improving dispatch turnaround time and operational efficiency.

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