Lean is the flavor of the decade. With the global economic recession fairly widespread and margins under pressure, manufacturers are increasingly looking towards cost-cutting as a tool for improving profits. And where else to cut costs than that biggest of all culprits – that elephantine mammoth INVENTORY!
Inventory is a necessary evil. A bundle of evils, including:
- Space Eater:
The more the inventory, the more space it gobbles up
- Capital Blocker:
Sigh! All that investment in inventory lying idle for the realization
- Earnings Killer:
Not to forget those write-offs of non-moving dead stock, pilfered & damaged inventory – all directly deducted as “stock adjustments” from the company’s bottom line
- Productivity Loser:
Double the inventory you hold and reduce your productivity by half. Well, not exactly, but I guess you get the idea!
And so, in this season when “Lean is In”, exactly how LEAN is LEAN? Is your business already lean?
Going lean is not an end in itself – striking the right balance is the key to losing flab without your business failing to deliver. Going lean cannot be an excuse for failed deliveries. Without an effective strategy in place, you will be playing blind in this gamble of going lean.
Defining a Coherent Stocking Policy
Lean inventory comes with its own set of risks towards the realization of the order fulfilment ratio. A successful model balances both these concerns and helps in reducing inventory without affecting the effective service rate or order fulfilment ratio adversely. Critical to the success of any lean inventory endeavor is effective demand forecasting. So if you have not invested in necessary forecasting tools, do the same before you embark on this route.
Even with effective forecasting in place, there are several outliers to the rules and these must be normalized. It must be remembered that all demand projections come with an inherent risk of being wrong. Recognizing the common factors for such a failure and fine-tuning the forecasts can mitigate the risks significantly.
Some of the common types of exceptions you must be on the lookout for are:
- Fluctuating Demand
Make a judgment about what is the acceptable fluctuation in your type of industry. Fluctuating parts may be the single most potent disturbance in all your efforts to bring down inventory levels. Look at the fluctuation in conjunction with the ABC classification of your parts and define a clear Stocking Policy. “Very Fast Moving A-Class Parts” are stocked irrespective of their fluctuation. Not stocking such parts can hurt the business interests adversely. However in the case of “B-Class Parts”, very high fluctuating SKUs are not included in the stocking policy. Likewise, we gradually taper down the list of parts we will stock under each category and finally when we come to the “Non-Moving E Class Parts”, there is a clear direction that no such parts will be stocked in the warehouse. A back order situation is acceptable for such parts. This way we try balancing our service rates with inventory reduction. However please note there is no one single Stocking Policy that is correct for all. You will need to do the hard work to arrive at the relevant measurements and thereby a meaningful Stocking Policy for your specific business requirements.
- Frequency of Demand
Frequency of Demand is the measure of how many different customers is the Demand sourced from. It is an indicator of the actual spread of the demand for an SKU. High demand from a few customers runs the risk of disappearing suddenly when such customers stop ordering the SKUs, leaving you with a pile of non-moving inventory. Similar to fluctuation, the frequency of demand is also a pointer to the risk that this demand projection carries. The lower the frequency of Demand, the higher the risk of inventory turning bad in the coming days. Like fluctuation, form an internal standard towards what is an acceptable frequency for your specific business. Define a stocking policy towards Demand & Frequency and validate all Demand forecasts against this stocking policy.
- Campaign & Seasonality related spikes
Demand forecasts can go awry if there are spikes in demand due to extraneous factors like Campaigns and Seasonality. A forecasting model not tuned to the above realities, will adjust Demands on the higher side after the spike has occurred, leaving you with loads of redundant inventory. When in fact what is required is exactly the opposite. Spikes due to campaigns & onset of seasons, must be recognized early and demand must be adjusted to the higher side before the spike is felt in the system. And once the event has passed, demands need to be adjusted to the lower side to prepare for the lower demand periods now coming in.
An intelligent forecasting model can help take into account this and various other factors for inventory forecasts and safeguard your path to lean inventory.
Measuring the Forecasting Accuracy:
If you are already on the forecasting bandwagon, then do not forget to take your efforts one step beyond. Make sure you are monitoring the effectiveness of forecasting, especially demand forecasting which is the Achilles’ heel of the entire process. Compare the actual demand with the forecast predicted and monitor for top 5% variances (both up & down variances).
Some of the metrics that can help you judge the efficiency of the forecasting model are indicated below:
- Root Mean Squared Error (RMSE) measurements can ensure positive variances are not offset by negative ones, thereby providing better insight into the effectiveness of the forecasting model employed.
- Mean Percentage Error (MPE) measurement indicates the direction of the forecast bias i.e. over-forecasting / under-forecasting. In conjunction with RMSE values, MPE provides a fair assessment of the forecasting efficiency in the organization.
The journey towards lean inventory management is fraught with risks and wrong steps can result in a significant loss in business. Applying scientific models, using tools, etc., can help to a certain extent. However, over and above the same, it is necessary to establish internal standards for acceptable fluctuation and frequency of orders. A well-defined stocking policy is critical to the success of such initiatives. Make sure the forecast is constantly monitored and relevant metrics are regularly presented and discussed. Look out for the top 5% of wrong forecasts and carry out a root cause analysis for the same. This will give you surprising insights into what needs to be corrected in your business in this noble path of lean inventory.